Help Employees Adopt New Technology
Turn technology implementation into lasting adoption
Discuss your technology adoption challenge directly with First30 Founder and CEO Amy Davies.
Organizations invest in new technology to improve efficiency, strengthen performance and keep pace with change. But those returns depend on employees using the technology effectively and consistently. When adoption stalls, familiar processes, workarounds and inefficiencies remain, limiting the return on the organization’s investment.
The First30 Technology Adoption Accelerator helps organizations understand what may be preventing adoption and build the employee education, manager enablement and ongoing reinforcement needed to make new ways of working take hold.
The biggest competitor is the way work is already being done
Employees may understand why a technology was introduced and still return to familiar processes, workarounds and habits.
Successful adoption requires more than training. Organizations need to understand:
What employees are being asked to do differently
How the technology fits into existing roles and workflows
What employees find confusing, difficult or unnecessary
Why adoption varies across teams or locations
What would make the technology easier to use consistently
First30 combines employee research, usability expertise, learning and a business lens to uncover these barriers and build an adoption program around the realities of the work.
The Technology Adoption Accelerator
Organizations can engage First30 for the full process or selected phases, depending on their internal resources and expertise.
Assess
We examine the technology, the change it introduces and the employees expected to use it. Research may include stakeholder interviews, employee discussions, focus groups, surveys, workflow observation and system-use data.
Our research methods are designed to uncover not only what employees say, but the underlying concerns, habits and experiences influencing their behaviour.
Build
We use these findings to develop an adoption program based on employee roles, workflows and learning needs.
The program may include role-specific learning, relevant use cases, practice opportunities, manager resources, communications and accessible help materials.
Activate
Employees learn how to use the technology within the context of their work. Managers are prepared to advocate for the technology, address concerns and help their teams apply what they have learned.
Reinforce
Adoption does not end at launch. We identify where employees need additional help and provide refreshers, new use cases and targeted reinforcement as the technology and the work evolve.
When First30 Can Help
The Technology Adoption Accelerator is a strong fit when:
Employees must stop or change an established way of working
Different roles require different use cases or education
The technology is available, but use is inconsistent or superficial
Employees are relying on workarounds or returning to familiar processes
Leaders need help encouraging new behaviours
Adoption varies across teams, locations or shifts
The organization wants to connect employee insight with system-use or operational data
Working with Your Internal Teams
First30 works alongside technology, operations, organizational development, learning and change teams.
We bring focused capacity and specialized expertise in employee research, usability, learning and behaviour change. Our role is to uncover the barriers internal teams may not have the time or distance to investigate and turn those findings into a focused adoption program.
Start with an Adoption Assessment
The assessment identifies what is helping or hindering adoption and provides clear recommendations for improving employee education, use and reinforcement.
Let’s discuss where adoption may be getting stuck.
Discuss your technology adoption challenge directly with First30 Founder and CEO Amy Davies.
Contact Us
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Reach out and we’ll set up a time to speak.